SHIPPING & DELIVERY

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

FREE SHIPPING 

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses by ePacket or EMS and in the USA and other eligible regions.

LOST/MISSING PACKAGES

It is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

Also, please ensure your contact details are correct, and you are able to receive the parcel; for some cases, the carriers need to contact you or need your signature to deliver your orders. If you miss them, please contact the carriers so they can re-arrange the time slot to deliver.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

6-10 Business days

Canada

7-10 Business days

Australia, New Zealand

7-10 Business days

Europe
7-10 Business days
Southern and East Asia 
3-10 Business days
Middle East  15-35 days

 

Max delivery time – 15 business days. (Except Middle East Region)

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us!

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. However, 90% of your orders will be sent in one package.

If you have any other questions, please contact us and we will do our best to assist you.