Privacy Policy

INFORMATION ABOUT US

This Privacy Policy describes how the websites https://military-matter.com (“Our Website”) are sites operated by Military Matter (“We” or “Us”).

We are located in the United States but ship orders both domestically and internationally from our global warehouses.

Our websites may contain links to third-party websites. We are not responsible for the privacy policies of any third-party websites. We recommend that you review the privacy policy of each website you visit.

Information We May Collect From You

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

We understand that you care about how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. We are committed to protecting and respecting your privacy.

We may collect and process the following data about you: 

  • Information you give us. You may give us information about you by filling in forms on Our website or by corresponding with us by phone, e-mail, chat, via surveys or otherwise. This includes information you provide when you register to use Our Website, subscribe to any of our services, search for a product or service, place an order or enter into any financial transactions through Our Website, participate in discussion boards or other social media functions on Our Website, enter a competition, promotion or survey, and when you report a problem with Our Website. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
  • Information we collect about you With regard to each of your visits to Our Website we may automatically collect the following information:
  1. Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform;
  2. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from Our Website (including date and time details); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, traffic data, location data, and any other communications data, and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you from publicly and commercially available sources (as permitted by law), or if you use any of the other websites we operate or the other services we provide, and we may combine that information with other information we receive from or about you. We may also receive information about you from third-party social networking services when you choose to connect with those services. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Minors

The Site is not intended for individuals under the age of 18. 

  1. Our Website, products and services are all directed to people who are at least 18 years old or older. If you are under 18 years of age, you may only use Our Website with the involvement of a parent or guardian.

We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

USES MADE OF THE INFORMATION

  1. We use information held about you in the following ways:
    1. Information you give to us. We will use this information:
      1. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
      2. To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
      3. To provide you, or permit selected third parties to provide you, with information about goods or services we feel may be of interest to you.
      4. To notify you about changes to our service; and/or
      5. To ensure that content from Our Website is presented in the most effective manner for you and for your computer.
    2. Information we collect about you. We will use this information:
      1. to administer Our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
      2. to improve Our Website to ensure that our content is presented in the most effective manner for you and for your computer;
      3. to allow you to participate in interactive features of our service, when you choose to do so;
      4. as part of our efforts to keep Our Website safe and secure;
      5. to make suggestions and recommendations to you and other users of Our Website about goods or services that may interest you or them.
    3. Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

  1. We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in the Companies Act 1993.
  2. We may share your information with selected third parties including:
    1. Our credit card and debit card payment processing agents. We know how important it is to protect the security of your credit and debit card information. For that reason, we have contracted leading payment services agents to store those details securely. When you provide us with your card details, and if you instruct us to save your card details for future transactions, we retain only part of those card details, before sending them to our payment services agent using the Secure Sockets Layer (SSL) protocol, which encrypts the card details while they are transmitted. Our payment services agents will then securely store your card details in accordance with their own security protocols, and electronically confirm to us each time that you wish to make a transaction if your existing card details held by them are still valid. Sharing your card details in this manner helps us ensure that your card details are securely stored at all times and that once transmitted we do not hold your card details.
    2. Business partners, suppliers and subcontractors who we engage to perform functions on our behalf. They will have access to your personal information as necessary to perform their functions, but may not use it for other purposes. They must also process the personal information in accordance with our Privacy Policy and as permitted by applicable data protection laws;
    3. Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach their target audience. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience;
    4. Analytics and search engine providers that assist us in the improvement and optimisation of Our Website; and
    5. Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
  3. We may disclose your personal information to third parties:
    1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
    2. If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets (but will continue to be subject at all times to any pre-existing commitments to you regarding privacy).
    3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions, or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Online Tracking Opt-Out Guide  

Like many companies online, we may use services provided by Google, Facebook and other companies that use tracking technology. These services rely on tracking technologies – such as cookies and web beacons – to collect directly from your device information about your browsing activities, your interactions with websites, and the device you are using to connect to the Internet. There are a number of ways to opt-out of having your online activity and device data collected through these services, which we have summarized below:   

  • Blocking cookies in your browser.  Most browsers let you remove or reject cookies, including cookies used for interest-based advertising.  To do this, follow the instructions in your browser settings.  Many browsers accept cookies by default until you change your settings.  For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.  
  • Blocking advertising ID use in your mobile settings.  Your mobile device settings may provide the functionality to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes. 
  • Using privacy plug-ins or browsers.  You can block our websites from setting cookies used for interest-based ads by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery, uBlock Origin, or DuckDuckGo, and configuring them to block third party cookies/trackers. 
  • Platform opt-outs.  The following advertising partners offer opt-out features that let you opt-out of use of your information for interest-based advertising: 
  • Google: https://adssettings.google.com 
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
  • Facebook: https://www.facebook.com/about/ads 
  • Outbrain: https://my.outbrain.com/recommendations-settings/home 
  • Advertising industry opt-out tools.  You can also use these opt-out options to limit use of your information for interest-based advertising by participating companies: 
  • Digital Advertising Alliance:  http://optout.aboutads.info 
  • Network Advertising Initiative: http://optout.networkadvertising.org/?c=1 

 Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt-out on every browser and device that you use.  

You can opt-out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

 

     

    Your rights

    1. You can always choose not to provide us with any information, or to disable Cookies (as discussed in our Cookies Policy), though this may affect your ability to access or use Our Website or any particular features of it, and we may not be able to process transactions with you.
    2. Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

    GDPR

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information at info@military-matter.com.

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

    1. In addition to the rights set out in the paragraphs above, the General Data Protection Regulation 2016/679 (“GDPR”) provides individuals within the European Union and the European Economic Area with enhanced rights in respect of their personal data. These rights may include, depending on the circumstances surrounding the processing of personal data (and except as limited under applicable law):
      1. Right of Access: the right to be informed of and request access to the personal data we process about you;

      2. Right to rectification: the right to request that we amend or update your personal data where it is inaccurate or incomplete;

      3. Right to Erasure: the right to request that we delete your personal data;

      4. Right to Restrict: the right to request that we temporarily or permanently stop processing all or some of your personal data;

      5. Right to Object:

        1. the right, at any time, to object to us processing your personal data on grounds relating to your particular situation;

        2. the right to object to your personal data being processed for direct marketing purposes;

      6. Right to Data Portability: the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service; and

      7. Right not to be subject to Automated Decision-making: the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.

    2. Note that we may need to request additional information from you to validate a request relating to the exercise of any of the rights above.

    CCPA

    Notice to California Residents  

    We are required by the California Consumer Privacy Act of 2018 (“CCPA”) to provide to California residents an explanation of how we collect, use and share their personal Information, and of the rights and choices, we offer California residents regarding our handling of the personal information.   

    Personal Information We Collect, Use and Share   

    We do not sell personal information.  As we explain in this Privacy Policy, we use cookies and other tracking technologies to analyze website traffic and facilitate advertising. If you would like to opt out of our (and our third-party advertising partners’) use of cookies and other tracking technologies, please review the instructions provided in the Online Tracking Opt-out Guide below.

    In addition to the information in our Privacy Policy, the following chart further describes our privacy practices with respect to the personal information of our California consumers.   

    Personal information we collect 

    CCPA-defined categories 

    Sources of personal information 

    Purposes for which we may collect and use the personal information 

    Data Sharing 

    Account Registration 

    Survey Data 

    Purchases 

    Identifiers 

    Online Identifiers 

    Commercial Information 

    Financial Information 

    Physical Description 

    Protected Classification Characteristics 

    You 

    To operate the Services 

    To send you marketing and promotional communications 

    Shared with third-party platforms at your direction 

    Contact Information 

    Feedback 

    Information You Provide to Social Media Platforms 

    Identifiers 

    Online Identifiers 

    Education information 

    Professional or Employment Information 

    Physical Description 

    Sensory Information 

    You 

    Third Parties 

    To operate the Services 

    To send you marketing and promotional communications 

    To display user testimonials and feedback 

    Shared with third-party platforms at your direction 

    Device Data 

    Online Activity Data 

    Online Identifiers 

    Internet or Network Information 

    Inferences 

    You 

    Automatic collection 

    To operate the Services 

    To send you marketing and promotional communications 

    To display advertisements 

    Collected directly by advertising partners 

      Please note that we may also disclose all personal information to Affiliates and service providers, or for purposes of corporate restructuring and compliance, as described in the “How We Share Your Personal Information” section of the Privacy Policy.   

    California Residents’ Privacy Rights  

    Except as excluded from the scope of this notice above, the CCPA grants California residents the following rights.   

    • Information. You can request information about how we have collected, used and shared, and used your personal information during the past 12 months. We have made this information available to California residents without having to request it by including it in this notice, in the above chart. 
    • Access. You can request a copy of the personal information that we maintain about you. 
    • Deletion. You can ask us to delete the personal information that we collected or maintain about you.  

    Please note that the CCPA limits these rights by, for example, prohibiting us from providing certain sensitive information in response to an access request and limiting the circumstances in which we must comply with a deletion request.  If we deny your request, we will communicate our decision to you.    

    You are entitled to exercise the rights described above free from discrimination.   

    How to Submit a Request. To request access to or deletion of personal information: 

    • Email us at info@military-matter.com 

    Identity verification. The CCPA requires us to verify the identity of the individual submitting a request to access or delete personal information before providing a substantive response to the request.  We may attempt to verify your identity by asking you to confirm the information that we have on file about you or your interactions with us.  Where we ask for additional personal information to verify your identity, we will only use it to verify your identity or your authority to make the request on behalf of another consumer.  

    Authorized agents. California residents can empower an “authorized agent” to submit requests on their behalf. We will require the authorized agent to have written authorization confirming such authority. 

    Glossary 

    Statutory Category 

    Data Elements within the Category 

    Commercial Information 

    Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. 

    Education Information 

    Personal information from an educational record, which could include: a student’s name, the names of the student’s parent or other family members, the address of a student or student’s family, a student’s personal identifier (e.g., SSN, student number), other indirect identifiers of the student (e.g., date of birth, place of birth, mother’s maiden name), other information that, alone or in combination, is linked or linkable to a specific student that would allow a reasonable person in the school community, who does not have personal knowledge of the relevant circumstances, to identify the student with reasonable certainty, or information requested by a person who the educational agency or institution reasonably believes knows the identity of the student to whom the education record relates. 

    Financial Information 

    Bank account number, debit or credit card numbers, insurance policy number, and other financial information. 

    Identifiers 

    Real name, alias, postal address, unique personal identifier, customer number, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. 

    Inferences 

    The derivation of information, data, assumptions, or conclusions from any other category of Personal Information to create a profile about a person reflecting the person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes. 

    Internet or Network Information 

    Browsing history, search history, and information regarding a person’s interaction with an Internet website, application, or advertisement. 

    Online Identifiers 

    An online identifier or other persistent identifiers that can be used to recognize a person, family or device, over time and across different services, including but not limited to, a device identifier; an Internet Protocol address; cookies, beacons, pixel tags, mobile ad identifiers, or similar technology; customer number, unique pseudonym, or user alias; telephone numbers, or other forms of persistent or probabilistic identifiers (i.e., the identification of a person or a device to a degree of certainty of more probable than not) that can be used to identify a particular person or device. 

    Physical Description 

    An individual’s physical characteristics or description (e.g., hair color, eye color, height, weight). 

    Professional or Employment Information 

    This term is not defined in the CCPA, but likely includes any information relating to a person's current, past or prospective employment or professional experience (e.g., job history, performance evaluations). 

    Protected Classification Characteristics 

    Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). 

    Sensory Information 

    Audio, electronic, visual, thermal, olfactory, or similar information. 

    If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    Cookies Necessary for the Functioning of the Store

    Name Function
    _ab Used in connection with access to admin.
    _secure_session_id Used in connection with navigation through a storefront.
    cart Used in connection with shopping cart.
    cart_sig Used in connection with checkout.
    cart_ts Used in connection with checkout.
    checkout_token Used in connection with checkout.
    secret Used in connection with checkout.
    secure_customer_sig Used in connection with customer login.
    storefront_digest Used in connection with customer login.
    _shopify_u Used to facilitate updating customer account information.

    Reporting and Analytics

    Name Function
    _tracking_consent Tracking preferences.
    _landing_page Track landing pages
    _orig_referrer Track landing pages
    _s Shopify analytics.
    _shopify_s Shopify analytics.
    _shopify_sa_p Shopify analytics relating to marketing & referrals.
    _shopify_sa_t Shopify analytics relating to marketing & referrals.
    _shopify_y Shopify analytics.
    _y Shopify analytics.

     

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Our Privacy Policy (and other Terms and Conditions) will change from time to time. Any changes we may make to our Privacy Policy in the future will be posted on this page. You should check back frequently to see any updates or changes to our Privacy Policy as they will take effect from the date posted on Our Website. We stand by our promises regarding your information, however, and will not materially change our policies and practices to make them less protective of your information which we have already collected in the past without your consent.

     

    HOW WE RESPOND TO ‘DO NOT TRACK SIGNALS

    1. As noted in our Cookies Policy, you can change settings on your device or browser to disable the use of Cookies and the other similar technologies we use.
    2. If we receive a “Do not Track” Signal from you, we will cease to use all cookies other than “strictly necessary cookies” which apply to any features of Our website or services we offer. You will then be advised whether any feature of Our website which you attempt to use or access will not correctly operate without additional tracking or cookies being enabled for any reason.

    Contact

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.

    Last updated: 5 Nov. 2021

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or contact us.